Privacy Policy

1. Data Controller

Fiind.app CVR number: 44660342

2. Contact Person and Contact Information

Fiind.app c/o Robin Koch Nielsen [email protected] Ellebjergvej 19 1 tv, 2450 Copenhagen SV

3. Registry Name

Customer registry for appointment booking ("Registry")

4. Purpose and Background for Processing Personal Data

Personal data about individuals given to Fiind through the Service is collected in the registry to offer the Service in a correct and lawful manner. Regarding the use of the Service, individuals are considered Fiind's customers or employees ("the Customer"), but regarding appointments made through the Service, individuals are considered customers of Fiind's partners. Customers' personal data is used especially to manage the customer relationship, communication, and direct marketing. The main part of managing the customer relationship is to offer a marketplace for so-called last-minute appointments, which are available times offered by Fiind's partners. Additionally, the customer's personal data is transmitted through the Service to Fiind's partners with whom the customer has booked an appointment. Fiind's partners may especially be companies within the hairdressing, wellness, or beauty industry.

5. Permission for Direct Marketing

If the customer has given Fiind permission for direct marketing, Fiind has the right to contact the customer for marketing purposes via email, phone, mail, or other electronic communication means. The customer has the right to withdraw permission for direct marketing at any time by notifying Fiind.

6. Registry Content

Personal information that the customer has provided in connection with booking and which is considered necessary to handle the customer relationship responsibly is collected in the registry. If the customer has logged into the service by providing an email address and password to Fiind, the customer is asked to provide the following information in connection with bookings, which Fiind collects:

• Name
• Phone number
• Email address
• Password
• Customer information connecting the customer's payment card with the Stripe service
• IP address
• Location data (if the customer has not prohibited the use of location data)
• Possibly CPR number (if required by the practitioner)

If the customer has logged into the service via Facebook or Google, the following information about the customer is collected in addition to the above:

• Customer information connecting the customer to their Facebook or Google account.

7. Regular Information Sources

Personal data is received when a Customer makes a last-minute booking or otherwise uses the Service (e.g., in connection with creating or updating an employee account). In addition to the above, Fiind may collect user data (e.g., IP address and browser version) from these websites using analytical tools. Fiind does not use analytical data to identify individuals, but we are aware that analyses performed with other data may make it possible to connect the information to individuals. In these cases, we treat data as personal data. Fiind also reserves the right to use cookies on their websites, which users can normally choose not to allow in browser settings.

8. Disclosure of Personal Data

When disclosing personal data, legislation is followed in all cases. The customer understands and accepts that personal data is transferred to Fiind partners in connection with the appointments the customer has made through the Service. In this connection, the following information is disclosed:

• Name
• Email address
• Phone number
• Appointment information

The customer should be aware that the above information may be combined with the customer's other personal data by Fiind's partners if the customer has also provided other personal data about themselves to Fiind's partners. In this connection, the customer is asked to contact and make a data protection request directly to the partner with whom the customer has booked an appointment. Fiind will not disclose the customer's personal data to other third parties than the above-mentioned partners at Fiind with whom the customer has booked an appointment. In accordance with legislation, personal data may also be disclosed to public authorities upon request. The registry is stored and secured in such a way that unauthorized parties do not have access to the information in the registry.

9. Transfer of Personal Data

To deliver its service, Fiind uses subcontractors who, from a data protection legislation perspective, are so-called "data processors". Fiind may publish more information about its data protection practices on its website, and the customer may also contact Fiind with questions regarding data protection. The customer accepts that their personal data may be transferred to third parties who process information through the Fiind service, provided that the transfer of personal data is performed in accordance with EU data protection legislation. The above also includes the right to transfer personal data to a third country outside the European Union and the European Economic Area, provided that all requirements in EU data protection legislation are met during the transfer.

10. Protection of the Registry

Fiind has ensured that the Registry's data protection follows generally accepted practices and strives to prevent unauthorized parties from gaining access to both IT systems and material maintained and stored manually. Only Fiind employees or Fiind's contractors and their employees have access to the information in the Registry, and all are bound by confidentiality.

11. Right of Inspection

The customer has the right to be told what data about the customer is stored in the Registry, or to be notified that no data about the customer is stored in the Registry. At the same time, Fiind must inform about the Registry's usual sources of information as well as the purposes of using the Registry's data and routine disclosures. A customer who wishes to check information about themselves must submit a request to Fiind in the form of a personally signed document or a document that is officially equivalent.