Terms of Use

1. General

Please read these Terms and Conditions carefully. By registering for or using the Bahlou booking service, you agree to these Terms ("Terms") on your own behalf. Legal company name: Bahlou ApS Registered address: Ellebjergvej 19, 1 tv, 2450 Copenhagen SV, Denmark CVR number: 44660342 Email: [email protected] Phone: +45 29 88 67 67 The Bahlou booking service ("Bahlou Service") is an online booking platform provided by Bahlou.dk ("Bahlou"), which customers ("you") can use to book services offered by third parties ("Sellers"). If you are under 18 years of age, you must obtain consent from a parent or legal guardian before accepting these Terms. If you do not accept these Terms or are not legally authorized to enter into a contract, either on your own behalf or as a representative, you are not permitted to use the Bahlou Service.

2. How the Service Works

The purpose of the Bahlou Service is to facilitate online appointment bookings between customers and sellers. Use of the Bahlou Service requires registration. Bahlou is not the seller or marketer of the services available on the platform, as these services are offered and marketed independently by the sellers. Bahlou acts solely as a booking tool and, in some cases, as a payment intermediary. These Terms apply solely between you and Bahlou. Bahlou is not bound by the sellers' own terms or booking conditions. When making a booking, you agree to handle the service independently and to comply with both these Terms and the seller's own booking conditions. Sellers may send you a booking confirmation including specific terms. Some services may require prepayment via Bahlou. Payments are handled by a payment provider selected by Bahlou and transferred to the seller. Bahlou is not responsible for the services provided by sellers, including their quality, content, or warranties. All service-related issues, such as cancellations or changes, must be handled directly with the seller. If you have given your consent, both Bahlou and the seller may send you marketing communications related to their services. The seller is the data controller for their own use of your data. Details regarding data protection are provided below. Bahlou reserves the right to modify the Bahlou Service at any time.

3. Right to Use the Service and Purpose

You agree to use the Bahlou Service solely for its intended purpose. Use of the service for illegal, inappropriate, or competitive purposes is strictly prohibited. Bahlou may take action against such misuse. You must provide accurate information and refrain from sharing illegal or inappropriate content. Bahlou may delete your data or suspend access if misuse or illegal activity is suspected, or if required to comply with legal obligations or requests from authorities. All intellectual property rights related to the Bahlou Service belong to Bahlou or its partners.

4. Referral and Promotional Codes

Referral and promotional codes are limited to one per person. Creating multiple accounts to misuse such codes is strictly prohibited.

5. Data Protection

By using the Bahlou Service, you also agree to Bahlou's privacy practices. For a detailed description, please refer to Bahlou's Privacy Policy. You agree to:

1. The transfer of your personal data to Bahlou upon registration or use
2. The transfer of your personal data to the seller in connection with a booking, where the seller acts as the data controller
3. Bahlou using your data to maintain the service, fix errors, develop and modify the platform, fulfill obligations, and exercise rights (e.g., contacting you in case of issues). With consent, Bahlou may also use your data for marketing purposes
4. Bahlou using anonymized data for business development and marketing purposes, including statistics on bookings and user behavior that do not identify you

Data protection rights and obligations remain in effect even after you stop using the Bahlou Service.

6. Liability and Your Responsibility

Bahlou is not responsible for the products or services booked through the platform. Sellers provide services under their own name and responsibility. Bahlou is not liable for any direct or indirect damages resulting from use of the Bahlou Service or services provided by sellers. You are personally responsible for any damage caused through your use of the Bahlou Service. The Bahlou Service is actively developed and aims for high information security; however, due to the nature of online platforms, the service is provided "as is" and without guarantees of uninterrupted or error-free operation. Bahlou cannot guarantee that the platform is free from harmful software or elements. Please contact Bahlou immediately if you notice anything suspicious. Registration may occur via third-party services (e.g., Facebook). The Bahlou Service may contain links to third-party websites. Bahlou is not responsible for the content or terms of such external websites, and inclusion does not imply endorsement. Force majeure events may prevent Bahlou from fulfilling its obligations during disruptions or damages.

7. Validity and Changes to the Terms

You may stop using the Bahlou Service at any time by deleting your account via the "Delete" function in the "Privacy" section of "My Account." Please note: Deleting your Bahlou account does not delete data stored by sellers you have booked with. You must contact them directly to request deletion of your data. Bahlou may restrict or terminate your access to the platform at any time if there is a justified reason. Bahlou may change these Terms at any time. Continued use after changes constitutes acceptance. If you do not accept the new Terms, you must stop using the service and delete your data as described above. After termination, provisions that by their nature should survive (in particular those relating to liability and dispute resolution) will remain in effect.

8. Assignment of Rights

Bahlou may assign the service and related rights or obligations to a third party without your consent. This includes the right to transfer personal data in the event of a transfer of the service.

9. Dispute Resolution and Governing Law

Danish law shall primarily govern disputes arising from use of the Bahlou Service or these Terms. As Bahlou is available in multiple countries, local laws may also apply. Bahlou seeks to resolve disputes through mediation. If no solution is reached, the matter may be brought before a local court. Consumers may also use applicable consumer protection bodies under local law.

10. Trading Terms, Payment, and Consumer Conditions

10.1 Prices All prices on the Bahlou Service are stated in Danish kroner (DKK) and include VAT, unless otherwise clearly stated. 10.2 Payment and Charging Prepayment may be required when booking treatments. The amount is authorized on the customer's payment card at the time of booking and charged on the day of the treatment, but no later than 7 days after the booking date, in accordance with applicable Visa and Mastercard rules. If the treatment is cancelled in accordance with the applicable cancellation policy, the authorized or charged amount will be refunded. In such cases, Bahlou acts as a payment intermediary. 10.3 Cancellation and No-Show Cancellation and no-show policies are determined by the individual seller/clinic. The applicable cancellation policy is clearly displayed to the customer before the booking is completed, when the customer first accesses the clinic's booking page. In the event of cancellation or no-show, the customer may be charged in accordance with the clinic's policy, which may include: • a fixed fee • a percentage of the treatment price • or the full price of the treatment By completing the booking, the customer accepts the clinic's cancellation and no-show policy. 10.4 Right of Complaint As the services consist of personal treatments provided at a specific time, the purchase is not covered by the Danish Sale of Goods Act provisions on complaints applicable to physical goods. Therefore, no right of complaint applies to treatments booked via the Bahlou Service. 10.5 Privacy and Sharing of Personal Data Bahlou processes customers' personal data confidentially and in accordance with applicable data protection legislation. Personal data is only shared with third parties when necessary to complete the booking, including: • the selected clinic • payment providers • technical partners required for operation of the booking system Personal data is used solely for purposes related to booking, payment, and delivery of the booked treatment and is not disclosed to unauthorized parties. 10.6 Governing Law and Jurisdiction These trading terms are governed by and interpreted in accordance with Danish law. Any purchases made via the Bahlou Service and any disputes arising in connection therewith are subject to Danish law and may be brought before the Danish courts.